SIK SORULAN SORULAR
General Information
What type of wood is used for your audio furniture?
We proudly use solid pine wood, known for its durability and timeless appeal.
How do I place an order?
Ordering is easy! Simply use our secure online payment options to make your purchase.
Orders and Production
How long does it take to receive custom orders?
Custom pieces typically take about 8 weeks to deliver. For our catalog items, delivery times are usually between 1-2 weeks, as noted on product pages or in our
shipping policy.
Can I change or cancel my order after it's placed?
Unfortunately, for bespoke items, changes or cancellations aren’t possible after the order is confirmed and production has started. For items from our regular collection, you can cancel or return them within 14 days. See our Refund Policy for details.
Is a deposit required for custom orders?
Yes, we start production on bespoke pieces with a 10% deposit.
Shipping and Delivery
What shipping methods do you use?
We work with UPS, USPS, and FedEx for deliveries, and our primary logistics partners are NavlunGo and ParkPalet. We ship via air, sea, and road to North America, Europe, and Scandinavia.
Do you offer international shipping?
Absolutely! We offer free shipping to North America, Europe, and Scandinavia. For other regions, shipping fees may apply.
What should I do if my order arrives damaged?
If you notice any damage, please take photos of the unopened package and ask the delivery agent to document it. You can refuse delivery if needed. Inspecting the product while the agent is present is highly recommended. Without photo documentation, we can’t be held responsible for damages. However, if you can't provide this and wish for a replacement, you can receive a new product by paying only the shipping fee. Customers with proper documentation receive a replacement at no cost.
Returns and Policies
What is your return policy?
Please note that items returned without a return request won’t be accepted. Return shipping costs are the responsibility of the customer. For any questions, feel free to reach us at
info@mrbudak.com.
Do you accept returns for custom-made furniture?
Custom-made items ordered through our "Bespoke Design" section cannot be returned, as they are crafted specifically to your unique needs.
Care and Maintenance
How do I care for my wooden furniture?
A simple wipe with a damp cloth works best. For maintenance, we recommend using teak oil.
Payment Options
What payment methods do you accept?
We list some payment methods on product detail pages, but you’ll find the full range at checkout. Don’t worry, we’ve got options to suit everyone!
Customization
Can I customize the size and finish of my order?
Yes! Customization details can be found on product pages or in our "Bespoke Design" section.
Do you offer design consultations?
We sure do! Visit our "Design Assistance" section or chat with us via WhatsApp to collaborate with our expert team.
